for energy conversion equipments
Service Classes
Specify your requirement to match your needs
If a manufacturer is to respond appropriately to a wide variety of projects, the customer has to specify his requirements in a precise manner. Gimélec members offer to identify the expected level of service on the basis of a generic reference catalogue of Service Classes. At each stage in a project i.e. Proposal, Supply and Operations Monitoring, there is a Service Class allowing the customer to specify appropriately his requirement.
Proposal
Level of response to the customer's request in terms of a commercial proposal
Referenceproposal
Commercial proposal for the product according to the manufacturer's General Sales Conditions complementary to informations given in a catalogue or by telephone.
Class
0 1
Standardproposalqualificationdocuments
Provision of supplier qualification documents e.g. Quality manual, report or test procedure. Justification for battery sizing. Standard list of spare parts.
Compliance with the Charter
Each company which signs the Charter is expressly committed to comply with rules for using the collective brand owned by Gimélec. It represents the level of service which the company provides according to the Service Classes described opposite. These allow the customer to accurately define his demand.
Class
Customisedproductdesigns andspecificdocumentation
Customer's specific requirements taken into account in design, documentation and manufacturing planning for product and spare parts.
Class
2 3 4
Customisedstudies oftheoperatingenvironment
Integration of the customer's environment in the definition of designs, specific documentation, planning and product audits.
Class
Designofthesystemandtheenergysupply
System approach integrating the audit, design study and proposal and including the Total Cost of Ownership.
Class
The Classes reflect an increasing level of commitment:
0 1 2 3 4 5
Basic services Standard services Customised services Application-related services System-related services Services related to the production unit
Supply
Contractual service level required by the customer
OperationsMonitoring
